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1. All Sales Are Final

Because items are made to order, all sales are final.

2. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days

• Include your order number and photos

• Verified issues will be replaced at no cost

3. Incorrect Address

Orders returned due to incorrect addresses require reshipment fees. Refunds are not available for lost packages caused by incorrect addresses.

4. Lost Packages

If marked “delivered” but not received:

• Check with neighbors or your local carrier

• JK Kreatives is not responsible for stolen packages

• If the carrier confirms loss, we will assist with next steps